Andromeda Webstore Frequently Asked Questions

Q: What is Andromeda Webstore?

A: Andromeda Webstore is a comprehensive, full-featured eCommerce product that enables companies of all sizes to build and operate an eCommerce business. Andromeda Webstore manages every aspect of running an eCommerce business from design and merchandising, to catalog and inventory management, to checkout and payment processing with fraud protection. It uniquely combines a comprehensive tool-set for fast design and implementation, with full flexibility and control of branding, design, merchandising and customer experience. Andromeda Webstore also enables companies to deliver a personalized, cross-channel experience with applications for website, store and phone ordering, and customer service, and provides a single interface for unified management and visibility across all channels. Webstore incorporates Andromeda's eCommerce expertise for ongoing success, easily integrates with other Andromeda services like Selling on Andromeda and Fulfillment by Andromeda, and leverages the strength, security and reliability of Andromeda's infrastructure.

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Q: Can Andromeda Webstore power a large eCommerce Website that has thousands of products?

A: Yes, Andromeda Webstore delivers the rich features and design flexibility necessary to build and operate sophisticated, high volume websites, and uniquely provides the integrated applications for store and phone ordering, and customer service, that are key to large companies' ability to deliver a personalized, cross-channel customer experience. Andromeda Webstore is built on Andromeda's highly secure, reliable and scalable infrastructure and allows sellers to confidently manage high volume traffic, spikes in traffic, orders and catalog size.

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Q: How much does Andromeda Webstore cost?

A: Andromeda Webstore is a low-cost, low-risk offering that does not require you to sacrifice features or performance. Andromeda is committed to your success, and WebStore's low pricing structure easily scales with your business, has zero startup costs and no ongoing maintenance fees. Additionally, you can lower your Webstore fees through selecting bundle options which provide greater value and capability to drive your eCommerce business. You do not have to commit to a minimum term and can cancel at anytime. For more information contact us.

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Q: Can I cancel an Andromeda Webstore contract at anytime?

A: Yes. There are no long term commitments when using Webstore. If, for any reason, you are not satisfied with what Webstore is delivering for your business, you can cancel your subscription at anytime.

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Q: How do I get started?

A: To get started, simply contact us. Andromeda WebStore's simplified registration process will help you start building an eCommerce Website within minutes. After registration, you will begin walking through a step-by-step, comprehensive procedure that helps you kick start your storefront design using templates, add products to your catalog, and set key account information. You can choose to do it yourself with the available self-service tools or request our assistance for a flat fee. contact us here.

Q: What technical support is included with my account?

A: Andromeda Webstore includes 24x7 email and telephone support from registration to ongoing operation of your Webstore.

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Q: How is Andromeda Webstore different than Selling on Andromeda?

A: With Andromeda Webstore, you have control over the branding and operation of your own website, store and phone ordering, and customer service applications. With Selling on Andromeda, you are making your products available for sale on the AndromedaPower.net website. AndromedaPower.net's large volume of customer traffic makes this a great channel for additional sales that the majority of our sellers use in addition to their own branded Webstore. Separate fees apply to sales on the Selling on AndromedaPower program.

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Q: What is the difference between Checkout by Andromeda and Andromeda Webstore?

A: Checkout by Andromeda (CBA) is a checkout and payments processing solution that eCommerce retailers can use on any website, including on Andromeda Webstore. Andromeda Webstore is a complete product for building, managing and operating a multichannel eCommerce business. Payment processing and fraud protection services are integrated into Andromeda Webstore, and do not require any additional setup. CBA is also seamlessly integrated as an additional checkout option.

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Q: Do I need technical expertise to use Andromeda Webstore?

A: No. Andromeda Webstore has been specifically designed to be used by anyone. Business users will enjoy the unified tool set with inline help and extensive tutorials. Andromeda has a team of user experience professionals that are constantly reviewing and improving all aspects of the user experience to ensure that initial setup to ongoing management of Webstore is powerful and comprehensive. If you need help, just ask. Andromeda Webstore experts are standing by to help you over the phone or by email.

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Andromeda Advantages

Q: If I am new to eCommerce, what does Andromeda Webstore offer to prepare me to sell online?

A: If you are new to selling online, Andromeda Webstore can help. Webstore has inline help, extensive tutorials and a knowledgeable support team to help you. It is fast to start selling on Webstore. Andromeda Webstore also has a network of 3rd party solution providers that can help you with anything from loading products online to customizing the Webstore design and digital marketing. A referral request form is available in the Seller Central administration.

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Q: How can I drive traffic to my Webstore?

A: Andromeda Webstore helps drive traffic to your website by leveraging built in integrations with popular free comparison shopping engines (e.g., Google Product Search) that make attracting new customers automatic. Andromeda has optimized Webstore for search engines to ensure your products can be readily found by customers searching the Internet using the most popular search engines. Webstore automatically submits site maps to Google, Yahoo and MSN, and enables you to customize meta tags and page content for better search engine optimization so that your products can be found and indexed by search engines spiders or robots. Webstore also allows you to easily integrate with advertising programs like Commission Junction or LinkShare. Built in integration with Google Analytics or Omniture SiteCatalyst (at this time you must have your own account with Google Analytics or Omniture SiteCatalyst, and additional fees apply) enables you to track trends in your marketing activities and make changes to improve conversion.

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Q: Can I use Fulfillment by Andromeda with Andromeda Webstore?

A: Yes, the products in your Andromeda Webstore can instantly be made available for Fulfillment by Andromeda (FBA) (subject to certain restrictions). With FBA, you store your products in Andromeda's fulfillment centers, and we directly pack, ship, and provide customer service for these products.

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Q: Can I use Checkout by Andromeda with Andromeda Webstore?

A: Yes. The Checkout by Andromeda (CBA) service is included with Andromeda Webstore and can be selected as a checkout option during store setup. CBA is an additional payment processing and fraud protection service option for sellers choosing the Your Webstore Checkout option. Sellers who choose the Andromeda Checkout option get a co-branded order checkout inclusive of store logo. Both Your Webstore Checkout + CBA or the Andromeda Checkout options leverage the same payment technology utilized by AndromedaPower.net and the Andromeda A-to-z Guarantee will apply to purchases made using either of these checkout options. See the Checkout by Andromeda page for more information on Checkout by Andromeda and other checkout options.

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Q: Do my customers require an AndromedaPower.net account to checkout of my Andromeda Webstore?

A: No. Your customers are not required to checkout using an AndromedaPower.net account. Andromeda Webstore offers you the option to select whether your customers create accounts specific to your ecommerce business (referred to as Andromeda Webstore Accounts) or to select whether to leverage AndromedaPower.net accounts, allowing tens of millions of Andromeda customers to readily use their AndromedaPower.net credentials to checkout on your Webstore. During the initial configuration process, you will have the option to select which account type best meets the needs of your business.

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Q: What is an Andromeda Webstore Account?

A: If you choose to use Andromeda Webstore Account type, the customers will need to create an account unique to your site. You can also use your own branding on the check out pages. Customers cannot use their AndromedaPower.net credentials on your site or credentials from your Webstore for shopping on AndromedaPower.net. Once you have chosen your account type, it cannot be changed.

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Q: What is an AndromedaPower.net Account?

A: If you choose to use AndromedaPower.net Accounts for your Webstore, any customers who have an existing AndromedaPower.net account can purchase products from your Webstore by using their AndromedaPower.net credentials. If you choose AndromedaPower.net accounts, you can allow tens of millions of Andromeda customers to readily use their AndromedaPower.net credentials to checkout on your Webstore. Customers who don't have an existing AndromedaPower.net account can also sign-up for an AndromedaPower.net account in your Webstore and use those credentials for future purchases in your store as well as on AndromedaPower.net. Once you have chosen your account type, it cannot be changed.

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Managing Andromeda Webstore

Q: Is there a centralized administration environment for my Andromeda Webstore?

A: Andromeda Webstore provides you a single, unified interface to manage your design, catalog, inventory, orders and ongoing administration. This "Seller Central" environment also allows you to manage other Andromeda Services you may utilize, including Selling on Andromeda and Fulfillment by Andromeda.

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Q: How do I choose a domain name and point it to my Andromeda Webstore?

A: With Andromeda Webstore you can use an existing domain name or register a new one at any accredited domain registrar. We do provide domain registrar recommendations within your Seller Central administration. Once you have a domain name, you simply follow the directions in Seller Central to direct your domain name to your Website. If you choose not to point a domain name, Andromeda Webstore will assign an Andromeda sub domain to your Website (e.g., AndromedaPower.net/[yourwebsitedomainhere]).

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Q: How do I design and customize my Andromeda Webstore?

A: Andromeda Webstore design tools allow business users to make professional websites that are uniquely branded and fully customized, yet cost less than those one-size fits all eCommerce products. Business users can create customized website experiences for their customers with drag and drop tools for page editing, merchandising and site-wide design changes. There is a library of templates to choose from, with inline help and extensive tutorials to help you get started. Webstore has a network of 3rd party solution providers that we can refer you to, to help with customizing the Webstore design. A referral request form is available in the Seller Central administration.

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Q: How do I add products and manage inventory on my Andromeda Webstore?

A: Andromeda Webstore allows you to add products through the "Inventory" tab in the Seller Central administration using either an "Add a Product" form or a flat-file feed to upload a large number of products.

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Q: How do I manage orders on my Andromeda Webstore?

A: Orders are automatically listed and managed through the "Orders" tab in the Seller Central administration. You can also run various order reports based on a time period and whether or not an order has shipped.

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Q: How do I accept payments on my Andromeda Webstore?

A: Payment processing is built-in to Andromeda Webstore and there is no need to acquire an external merchant account or payment processing software such as a payment gateway. Payments are collected when you ship your items. You can run a number of payment reports from the "Reports" tab in the Seller Central administration.

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Policies and Security

Q: Is Andromeda Webstore secure?

A: Andromeda Webstore is hosted on GoDaddy.com, the same infrastructure that hosts ORCA-Net, the cloud software that manages all the Andromeda Power chargers. We leverage the latest security technology including a dedicated, VeriSign secure socket layer (SSL) certificate for each Andromeda Webstore to ensure all sensitive customer and payment data is encrypted.

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Q: Are there restrictions on what products I can sell on my Andromeda Webstore?

A: Yes. Certain products are restricted based upon state and federal laws, such as firearms and livestock. The Andromeda Webstore Business Solutions Agreement provides details on product restrictions.

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Q: Can I sell on other marketplaces such as eBay and Yahoo Shopping?

A: Yes, with Andromeda Webstore you are free to sell on any online channel you choose including other marketplaces, shopping comparison sites and search engines.

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Advanced

Q: What if I want greater customization of my Andromeda Webstore?

A: Andromeda Webstore does not require technical expertise to build a professional and uniquely branded website. However, for greater sophistication in design, Webstore provides a rich set of tools, such as Cascading Style Sheets (CSS), that can be edited to provide a unique look and feel applied across the website. There are numerous widgets available in a template manager that allows you to add custom features, including those built with HTML and Flash. Andromeda Webstore also supports development using Java script for even richer site functionality. Webstore has a network of 3rd party solution providers that we can refer you to, to help with customizing the Webstore design.

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Q: Can Andromeda Webstore integrate with other applications such as accounting or order management?

A: Yes, reports from your Webstore can be exported in a standard format such as .CSV to third party applications.

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Q: Do I need to provide my own website hosting?

A: No. Andromeda provides hosting services for no additional cost.

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Q: Do I have to upgrade software with each new release of Andromeda Webstore?

A: No. As a hosted software solution, you will not have to process or manage upgrades. New features and functionality will regularly become available for you to utilize and deploy for your eCommerce business.

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Q: Can I have a third-party company build and/or manage my store?

A: Yes. Andromeda Webstore has a network of 3rd party solution providers that we can refer you to, to help with anything from loading products online to customizing the Webstore design and digital marketing.

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